Roesch Library cares about its students. Last semester, the LibQual+ survey was administered, an international survey developed by the Association of Research Libraries, to measure quality of services and perceptions of the library – and Roesch is listening to what students had to say.
“The number of responses we had was phenomenal,” said Hector Escobar, director of education and information delivery at Roesch. About 1,500 students gave their opinions and it’s appreciated. “It’s good to see how the library is used,” he said.
In a report of over 100 pages, Escobar discovered important feedback. For example, students find the “silent” sixth floor to often have noise issues, so Escobar is looking into better enforcing sound levels. Another issue was the look and feel of Roesch. “Students said the outside looks nice now, but inside some of the colors are drab,” said Escobar. So they’re changing it up; there’s a poll on the fourth floor asking what color the walls should be painted.
“The main need is more study space,” said Escobar. “It’s very apparent come finals week, when the place is jam-packed.” Roesch is investigating ways to offer more room to students, such as consolidating shelving to increase space for studying.
“For planning purposes it’s great to hear comments,” said Escobar. “We hope that this information provides qualitative examples of what students’ needs are.”